Remember in the movie Thelma and Louise, when the women met a handsome drifter (Brad Pitt) who charmingly seduced Thelma (Geena Davis), gave her an evening of passionate, rogue-ish bliss and then robbed her motel room, leaving the two women bereft, penniless and forced to hold up convenience stores for cash and Wild Turkey bourbon? Well, that exact same thing happened to us when we used HireFlow. We’re only partially kidding.
In our quest to hire a new designer, we found a service that promised to streamline the hiring process for small companies by incorporating all relevant candidate information from a multitude of job sites into a single, well-organized dashboard that can be accessed from any browser. No more floods of emails with dubious resume attachments; no more wasted hours organizing scattered interview notes; no more dealing with the different protocols from various job posting sites. This company doesn’t want glamour; it exists solely for the purpose of helping small businesses because that’s what helps America. Everything would be efficient and instantly accessible, and we and this magical service would walk hand in hand into the sunset of well-structured hiring resolutions. Hooray! Oh, how wrong we were.
Ever hear of HireFlo, the small business hiring solution? No, of course you haven’t, and here’s why:
- They don’t update any of their social media pages.
- Their entire customer support team seems to be one person, who also happens to be the founder, CEO, IT guy, marketing strategist and janitor.
- They’ve only existed for less than 2 years, and they’ve managed to lose 10 months’ worth of user data.
- The disappearance of 10 months’ worth of data only generated concern from “a couple of customers,” according to the customer service rep/founder/carpet shampooer. (Mind you, the entire purpose of this company is to structure, process and store user data.)
- The site specifically says that they only work with small businesses and will not, under any circumstances, work with a large corporation. This is no doubt due to the fact that large companies are able to quickly deduce the fact that the entire operation is run from a smartphone by a guy on a Barcalounger.
HireFlo lost every nanobyte of data that we’d accumulated through our weeks of applicant analysis and interviews. We spent thousands of dollars in hours and capital searching for the right candidate, and just as we were going to log in to make our final selection… Poof! Every scrap of information gone! Using HireFlow cost us thousands of dollars in job placement ads, thousands of dollars in time and and a degraded name with the applicants that we have no way of getting back to. Highly talented applicants now believe we are a rude company that wasted their time. Why would they apply again if they did see the job placement ad again? They won’t and we lost a lot of opportunities.
As you might imagine, we complained most strenuously to Rudy, the point person and HireFlo grand poobah. We were told, in essence, that nothing could be done to recover our information, we weren’t going to be compensated for the loss and we’d have to start over from scratch, but that we’d get two free posts in Monster.com for the inconvenience. Oh, okay! Except that we didn’t even post in Monster.com in the first place; we posted in more expensive and highly targeted graphic design job sites.
When we replied to Rudy we asked him to please give us a call however all follow up emails have been ignored. Grrrrrr…
Now, you might ask, “Why on earth would you use this service? Why would you allow yourself to ignore this company’s glaring deficiencies?” Because we wanted to believe, that’s why. We wanted to believe that there really was a small little upstart of a company that would cherish our hopes, dreams and plans as much as we do. We wanted to believe their propaganda of not wanting to supplicate themselves before behemoth Fortune 500 companies. We wanted to believe that because the CEO/Founder/parking attendant’s name is Rudy, he’d show the same grit, loyalty and determination of the inspirational Notre Dame defensive end, Rudy Ruettiger. (If we dug a little deeper, we would have realized that Rudy Ruettiger was actually charged by the SEC for running a stock price inflation scam. Is nothing sacred?)
So, what have we learned from this whole experience? We learned that we would have spent less money and saved more time if we’d accepted resumes by carrier pigeon. We’ve learned that most reliable companies, when they’ve allowed their main server to crash and subsequently lose nearly a year’s worth of client data, perhaps wouldn’t issue a total refund to every customer and then give them individual foot massages, but would at least give a cursory tweet (HireFlo hasn’t tweeted anything since September 2012). Most importantly, we learned never to trust anyone named Rudy again, ever.